Frequently Asked Questions

What is the difference between an Explanation of Benefits (EOB) and a bill?

An Explanation of Benefits (EOB) is a form or document that may be sent to you by your insurance company after you have had laboratory services (a urine drug monitoring test, for example) that were paid by the insurance company. You should get an EOB if you have private health insurance, a health plan from your employer, or Medicare. An EOB is not a bill.

Your bill will come from LabSolutions (not from the insurance company) and will include all payments made by your insurance company, and any other discounts. Your bill will identify any balance you may owe. You must pay the balance to LabSolutions. Information about how to pay will be listed directly on the bill.